After contacting several other duct cleaning companies and not hearing back for days, I was finally referred to Design Air — and I can’t say enough good things about the service they provided.
A few days before calling Design Air, I made the mistake of trying to clean the duct myself and purchased a dryer duct brush kit. Unfortunately, the brush broke off deep inside the vent. When I called Design Air, they told me they could not only provide a dryer duct cleaning, but also attempt to remove the broken brush.
They were able to come out the same day I called, which was a huge relief. From the moment they arrived, they were professional, informative, respectful of our home, and clearly took pride in their work. The job took about an hour, and they were committed to making sure everything was done properly before they left.
It was obvious that Chris and his team genuinely cared about doing the job right and making sure the issue was fully resolved. A few days later, Christopher even followed up to make sure everything was still working smoothly, which really showed their commitment to customer service.
I would absolutely recommend Chris and his team to anyone needing duct or dryer vent cleaning, and I will definitely be using Design Air again for any future cleanings.